At Great India tour company, we strive to provide exceptional travel experiences to our valued customers. We understand that situations may arise where you need to cancel or modify your travel plans, and we aim to make the refund process as straightforward and transparent as possible. Please take a moment to review our refund policy outlined below.
Great India tour company partners with various third-party providers, including airlines, hotels, car rental agencies, and tour operators, to offer you a wide range of travel services. As such, refund policies may vary depending on the terms and conditions set by these providers. We work diligently to ensure that our third-party partners maintain high standards of customer service and adhere to their respective refund policies.
a. Airline Tickets: The eligibility for refunds on airline tickets will depend on the fare type and the rules set by the respective airline. Many airlines have specific fare rules that may limit or restrict refunds. We will assist you in processing refund requests based on the airline’s policies and refund availability.
b. Hotels, Car Rentals, and Tours: Refund policies for these services are determined by the individual providers. We will provide you with the applicable refund policy at the time of booking. In some cases, non-refundable bookings may not be eligible for a refund. However, we will work with the provider to explore alternative options, such as rescheduling or applying the payment as a credit for future use.
a. Initiation: To initiate a refund request, please contact our customer support team by phone or email, providing your booking details and a clear explanation of your refund request.
b. Third-Party Provider Approval: Once we receive your refund request, we will communicate with the relevant third-party provider to determine the eligibility and availability of a refund.
c. Refund Amount: The refund amount will depend on the specific terms set by the third-party provider. We will inform you of any applicable fees, penalties, or charges that may be deducted from the refund amount.
d. Refund Timeframe: The processing time for refunds may vary depending on the provider and their internal procedures. We will strive to expedite the process and keep you informed of the status.
Non-Refundable Fees and Charges:
Please note that certain fees and charges, such as booking fees, processing fees, or service charges, may be non-refundable. These fees cover administrative costs associated with processing your reservation and are separate from the fees charged by third-party providers.
Communication and Updates:
We understand the importance of timely communication. Our customer support team will maintain regular contact with you throughout the refund process, providing updates on the progress and any additional information required.
Great India tour company acts as an intermediary between you and the third-party providers. While we strive to facilitate your refund requests, we cannot guarantee the actions or policies of the third-party providers. Therefore, we shall not be held liable for any denial or delay in refunds caused by the policies, actions, or omissions of the third-party providers.
Amendments to the Refund Policy:
Great India tour company reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review our refund policy periodically to stay informed of any updates.
If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our customer support team. We appreciate your trust in Great India tour company and look forward to serving your travel needs.