Privacy Policy
1. Information We Collect
We may collect the following types of personal information from our customers:
Personal Identification Information: Full name, date of birth, address, email address, phone number, and identification documents (e.g., passport).
Travel Details: Flight, hotel, and tour bookings, preferences, and special requirements.
Payment Information: Credit/debit card details, billing address, and other necessary payment-related information.
Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
To process and confirm travel bookings.
To complete transactions and process payments securely via our payment gateway.
To communicate with you about your bookings or inquiries.
To improve our services and customer experience.
To comply with legal obligations and prevent fraud.
3. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with:
Payment gateway providers for secure payment processing.
Third-party travel partners (airlines, hotels, tour operators) to fulfill your booking requests.
Service providers (e.g., IT support, marketing) who process data on our behalf under strict confidentiality agreements.
Legal authorities if required to comply with legal obligations or protect our rights.
4. Data Security
We implement industry-standard security measures to protect your data, including SSL encryption, secure server environments, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5.You may request access to or deletion of your data at any time by contacting us.
Terms and Conditions
By booking a service with our agency, you agree to the following terms:
Bookings & Payments: A deposit or full payment is required to confirm your booking, depending on the service.
Travel Documents: It is your responsibility to ensure you have valid travel documents (passport, etc.).
Changes & Cancellations: Changes to bookings may incur additional fees and are subject to availability.
Liability: We act as an agent for suppliers (e.g., airlines, hotels) and are not responsible for their acts or omissions.
Force Majeure: We are not liable for delays, cancellations, or disruptions caused by events beyond our control (e.g., weather, strikes, pandemics).
Refund Policy
Refund eligibility depends on the nature of the service and the policies of the third-party providers:
Cancellations by Client: If you cancel, refunds (if any) will be based on the provider’s refund policy, minus any non-refundable fees.
Cancellations by Agency or Provider: If a service is canceled by us or the provider, you may be entitled to a full or partial refund.
Non-Refundable Items: Certain promotional bookings are non-refundable.
To request a refund, contact us in writing with your booking reference. Refunds are credited within 14 business days, subject to provider approval.
For questions or concerns, please contact us at holidays [at] gitctour.com .